Get in touch with a member of our team if you're question hasn't been answered above. Typical response time is 6 minutes.

If you'd like to talk to a member of our team on the phone, our phone lines are open 10am-4pm Monday-Friday.

Continue Shopping

The Kid Collective

Once your order has been placed and despatched, you will receive a confirmation email with your order details. This email will include a tracking number and a link to the relevant courier&apos;s tracking page.Click on the tracking number link or enter the tracking number into the couriers tracking page.Tracking information may not be immediately available after your order is placed. It can take up to 12 hours for the number to become active in the system. If you don&apos;t see any updates right away, please be patient and check back later.

Once your order has been placed and despatched, you will receive a confirmation email with your order details. This email will include a tracking number and a link to the relevant courier's tracking page. Click on the tracking number link or enter th

How do I track my order?

Shipping & Delivery

Do you offer free shipping?

When will my order be shipped?

How long does delivery take and what couriers do you use?

When will my pre-order item be shipped?

How do I make a return?

When will I get my refund?

Returns & Refunds

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here, what do I do?

How do I cancel my order?

Can I edit or add anything to my order?

Order Issues

How do I apply discount codes?

What payment methods do you accept?

Discounts & Payments

The product I want is out of stock, when will it be back?

What does it mean if an item is on pre-order?

Stock Availability

How can I contact you?

What are your registration and VAT numbers?

Information

How do I track my order?Updated 5 days ago