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My order was marked delivered but it’s not here, what do I do?Updated 8 days ago

If no one was home at the time of delivery, the courier may leave the package in a safe location. This is a default setting for Royal Mail so please be sure to check around your home and with neighbours who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it has headed to the right location.

If you still are unable to locate the package, please contact us and we can investigate this with you and our couriers.

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