Order Issues
What do I do if my item(s) arrives damaged?
We’re very sorry your items have arrived damaged, this occasionally occurs during shipping but we will do our best to help you. Please email our team on [email protected] with an image of your damaged item and the packaging it arrived in,
What do I do if I receive the wrong item in my order?
It is rare that we make mistakes, but we are very sorry if we have made an error with your order. Please double-check the package and postage labels for any signs that indicate your other item(s) were shipped separately. If you are still unsure pleas
My order was marked delivered but it’s not here, what do I do?
If no one was home at the time of delivery, the courier may leave the package in a safe location. This is a default setting for Royal Mail so please be sure to check around your home and with neighbours who may have collected the package for you. Als
How do I cancel my order?
Orders can only be cancelled via Order Editing within 15 minutes from placing your order. You can edit your order from the Order Confirmation Page or by viewing your order in your account. After this window, no cancellations can be made as the order
Can I edit or add anything to my order?
Orders can only be edited via Order Editing within 15 minutes from placing your order. You can edit your order from the Order Confirmation Page or by viewing your order in your account. This allows you to add/remove products and make changes to detai